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This privacy policy describes how The Contact Centre Community uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. If you provide us with personal information through The Contact Centre Community, you can be assured that it will only be used in accordance with this privacy statement.
Website Visitors
Like most website operators, The Contact Centre Community collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Contact Centre Community’s purpose in collecting non-personally identifying information is to better understand how The Contact Centre Community’s visitors use its website. From time to time, The Contact Centre Community may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
The Contact Centre Community also collects potentially personally-identifying information like Internet Protocol (IP) addresses. The Contact Centre Community does not use IP addresses to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
Gathering of Personally-Identifying Information
Certain visitors to The Contact Centre Community choose to interact with The Contact Centre Community in ways that require The Contact Centre Community to gather personally-identifying information. The amount and type of information that The Contact Centre Community gathers depends on the nature of the interaction. For example, we ask visitors who use our forums to provide a username and email address.
In each case, The Contact Centre Community collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with The Contact Centre Community. The Contact Centre Community does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
All of the information that is collected on The Contact Centre Community will be handled in accordance with GDPR legislation.
Protection of Certain Personally-Identifying Information
The Contact Centre Community discloses potentially personally-identifying and personally-identifying information only to those of project administrators, employees, contractors, and affiliated organisations that (i) need to know that information in order to process it on The Contact Centre Community’s behalf or to provide services available through The Contact Centre Community, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using The Contact Centre Community, you consent to the transfer of such information to them.
The Contact Centre Community will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to project administrators, employees, contractors, and affiliated organisations, as described above, The Contact Centre Community discloses potentially personally-identifying and personally-identifying information only when required to do so by law, if you give permission to have your information shared, or when The Contact Centre Community believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Contact Centre Community, third parties, or the public at large.
If you are a registered user of a The Contact Centre Community website and have supplied your email address, The Contact Centre Community may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with The Contact Centre Community and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Contact Centre Community takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Use of personal information
We use the information you provide to register for an account, attend our events, receive newsletters, use certain other services, or participate in the WordPress open source project in any other way.
We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.
Legal grounds for processing personal information
We rely on one or more of the following processing conditions:
Access to data
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information
Retention of personal information
The Personal Data The Contact Centre Community collects is only retained for as long as it is needed. The criteria we use to determine the period can vary for each type of data, which depends on statutory or contractual obligations. Following the expiry of this designated period, your Personal Data will be securely deleted
The Contact Centre Community will not delete personal data from logs or records necessary to the operation, development, or archives.
Rights in relation to your information
The Contact Centre Community is committed to facilitating your rights, where you are fully entitled to the following:
Please get in touch with us any time and we’ll take the necessary action. The longest we’ll ever take is within one month of hearing from you. If your request is particularly complex, or you’ve asked a lot of questions, we might need to extend this by 2 further months.
Third Party Links
Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites listed at the beginning of this document, so when you visit other websites, even when you click on a link posted on The Contact Centre Community, you should read their own privacy policies.
IP addresses and Cookies
The Contact Centre Community might collect information about your computer, including where your IP address is available from, your operating system and browser type, for system administration. The data we collect is statistical and used to give us an idea of our users’ browsing actions and patterns. It does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service.
There are different types of cookies. The ones used by The Contact Centre Community are:
You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you do this you might be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to The Contact Centre Community’s website (thecontactcentre.community) (“Site”).
Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Please see our cookie policy for more information about what cookies are collected on The Contact Centre Community.
Privacy Policy Changes
Although most changes are likely to be minor, The Contact Centre Community may change its Privacy Policy from time to time, and at The Contact Centre Community’s sole discretion. The Contact Centre Community encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Contact
Please contact us if you have any questions about our privacy policy or information we hold about you by emailing dpo@thecontactcentre.community.