by Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.
In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you can make sure that you’re measuring the right things.
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To find out more about Akixi and their call centre reporting tools, visit: www.akixi.com
Podcast Time Stamps
- 1:00 – The Hidden Gems of Call Centre Reporting
- 2:00 – Standard and Customised Reporting
- 5:42 – Benchmarking Key Statistics
- 8:10 – Mistakes within Call Centre Reporting
- 11:58 – Measuring the Right Things