About Us
Simply put, theContactCentre.COMMUNITY is a self-help community facilitated by industry experts.
As a community, our aim is to:
- bring people together so that they can share their wisdom and knowledge whilst learning from others
- drive improvements across the industry through thought leadership
- connect organisations to independent experts who can help transform their contact centres
The following quotes provide some insight into ‘the why’ behind theContactCentre.COMMUNITY:
“The world is moving so fast these days that those who say it can’t be done are generally interrupted by someone doing it.” Elbert Hubbard
“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” – Donald Rumsfeld
“No one knows everything, but together, we know a whole lot more” – Simon Sinek
Think of the community as …
…your extended team, all with different skill levels and experiences who you can reach out to whenever you need:
- “I know a far more efficient way of achieving X as I’ve done it and proven it before, but I know you have a far better understanding of how to deliver Y!”
- “Wow, I didn’t know it could do that!”
- “I never thought of doing it that way!”