Meet the Gurus

Meet the Gurus

The community is supported by many industry experts, some of whom have kindly agreed to be one of our Gurus. They will help support our various Groups and get involved in a number of PowWows.

Chris Marsden
Founding Guru

Chris is the founder of Contact Centre Specialists and CloudComm 360 and can't understand why we try to complicate things! Keep it simple.

Jimmy Hosang
Analytics Guru

Jimmy is the CEO and Co-Founder of The Modular Analytics Company and his philosophy is to generate, accelerate, and modulate results.

Dr David Naylor
AI Guru

Dave is on a mission to demystify Artificial Intelligence. He helps improve customer operations with AI technologies and talent.

Martin Hill-Wilson
Strategy Guru

Martin is the founder of Brainfood Consulting and has more knowledge than most in the industry, and is never short of a word or two!

Garry Gormley
People Development Guru

Garry is the Founder of FAB solutions, helping contact centres by fixing broken processes, sales capability and leadership development

David Davies
WFM Guru

David is Co-Founder, Director & Principal Consultant at Inspire Customer Contact Partnership specialising in all things WFM

Martin Teesdale
Quality Guru
Martin is a Senior Director at BPA Quality who is enthusiastic and passionate about the Contact Centre Industry and its community