by Firstly, what is AI? Artificial Intelligence is a software that performs, thinks, talks and acts like an agent. It comes in many forms from your IVR processor, to your on-screen chatbot. It goes without saying that AI is playing a huge role in how businesses operate by transforming the way contact centres communicate with their […]
Why moving over to the Cloud is beneficial for your Contact Centre!
First of all, what do we mean by Cloud? The ‘cloud’, essentially is the central point for all outbound and inbound communication that is made through voice, SMS, social media and the web. It can be accessed from literally anywhere from, your home desktop to your mobile phone. It is now the talk of the […]