by As people get on with their day-to-day lives, whether that be going to work, dropping the kids off at school or running errands, there are often moments when you need to get in touch with one of you service providers. Making a simple phone call to a contact centre can be frustrating, simply because you […]
Podcast – How to Improve Your Call Centre Reporting
by Colin Gill of Akixi discusses how contact centres can take their reporting to the next level, sharing lots of clever advice along the way. In our discussion with Colin, we also reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on how you […]
5 Eco-Friendly Actions to Reduce Digital Pollution
© Shutter2U – Adobe Stock – 228459819 Guillaume Guersan of Wisper discusses how to lower digital pollution at-home and in the contact centre. Addicted to your phone, to emails and connected objects, dependent on the latest applications? These generalized behaviours in our society, which perhaps concern you, have an unfortunately invisible energy cost. Despite the […]
How Automation Can Protect You from an Avalanche of Customer Interactions
© Oceloti – Adobe Stock – 348429054 Estelle Verani of Inbenta discusses how to survive the potential upcoming avalanche of customer interactions with automation. The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and […]