Firstly, what is AI? Artificial Intelligence is a software that performs, thinks, talks and acts like an agent. It comes in many forms from your IVR processor, to your on-screen chatbot. It goes without saying that AI is playing a huge role in how businesses operate by transforming the way contact centres communicate with their […]
Things they don’t tell you about AI
by TCCC Admin
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Dave is on a mission to demystify Artificial Intelligence – AI is not just one bit of technology, it’s a whole toolkit that you can apply right across your organisation. He helps improve customer operations with AI technologies and talent If you’d like to attend the event, simply fill in your details below and we […]